In any service sector across the globe, three things set the foundation for success: organizational development, customer relationship, and leadership.
None of these concepts are new. They have existed ever since the services sector was formed. However, how leaders play their cards in each has changed drastically due to the global nature of business, rapid technology shifts, intense collaboration demands, and constant pressure to stay competitive through innovation.
New Age Leadership explores various aspects of leadership across organizations, domains, and business models. It examines age-old leadership challenges, but addresses them with an open mind and with approaches suited to the new generation of employees.
Each chapter presents a specific situation, followed by a practical implementation guide and reflection questions. While the examples are largely from the Information Technology domain, the practical mantras are applicable to any business globally.
If you are a leader, or want to lead new-generation teams, this book is for you.
About the Author
Mahesh Baxi is an entrepreneur, consultant, and author with over 19 years of global IT services experience. He has built cultures of thought leadership in his companies and fostered innovation to inspire value oriented customer engagement. He has spent most of his professional life close to customers, solving critical business problems.
Mahesh spent about 12 years in San Jose, California, in leadership roles across startups including Apttus, Vendavo, Nextance, and Challenger Systems. He led B2B and CRM practices and delivered complex solutions for Fortune 500 customers including IBM, Quest Communications, Eastman Chemical, Anheuser-Busch, PeopleSoft (now Oracle), Adobe, Lenovo, Thomson Financial, Hitachi, Symantec, and S1 Corporation, among others.
With years of global IT services experience, Mahesh brings the ability, clarity, and energy to scale organizations to new heights.