Authors: Theresa Jansen (Editor), Mahesh Baxi (Contributor), Joe Longo (Contributor)
If you are looking for guidance on building and managing a Technology Professional Services Organization, this book delivers 165 actionable tips from leaders who have first-hand experience running services organizations.
Inside, you will find real-world experiences and hard-earned lessons that help you build and operate a first-class services function. Whether you are at a startup with a small consulting team or at a Fortune 500 company with a sizable services organization, the insights in this book are directly useful.
Topics span the full services lifecycle: setting up strategy and charter, services marketing and selling, business operations, organizational design, services delivery, and offshoring.
Written by over 100 Professional Services experts, this is one of the most comprehensive books available on the subject.
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